Confusing marketing
"I clicked on a social media ad that I could put my own logo on a hat and kept thinking I would be guided to upload my logo so I could have a custom hat with my business logo. Now, I have a blank hat. Also, it is not as tall of a hat as I expected and does not fit me the way I prefer. I suppose I will just go in to a place in person and try it on and have my logo put on it."